Privacy Policy - Double Dime Water

At Double Dime Water, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Personal Information

When you sign up for our service, we collect:

Name and contact information (email, phone number)
Delivery addresses
Payment information (processed securely through Stripe)
Account credentials

Usage Information

We automatically collect:

Order history and preferences
Device and browser information
IP address and location data
Usage patterns and interactions with our service

2. How We Use Your Information

We use your information to:

Process and deliver your water orders
Manage your account and subscriptions
Process payments securely
Communicate with you about orders, service updates, and support
Improve our services and customer experience
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Delivery partners, payment processors (Stripe, Plaid), and essential business services
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Payment Information Security

We use industry-leading payment processors:

Stripe: For credit card and ACH payment processing
Plaid: For secure bank account verification

We never store your complete payment card numbers or bank account details on our servers. All payment information is encrypted and handled according to PCI-DSS standards.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments
Staff training on data protection

6. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications
Export your data

To exercise these rights, contact us at Help@DoubleDimeWater.com

7. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your session and preferences
Analyze usage patterns
Improve our website functionality

You can control cookies through your browser settings.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for legal and business purposes.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Double Dime Water
Email: Help@DoubleDimeWater.com
Location: Montana, USA